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Costs

  • The cost of postage and packaging is included within our prices.
  • Non-UK customers: Please note that you are responsible for the payment of any customs duties on packages sent to you.

    Packaging 

    • Items are safely packaged in attractive Polka Dot Gallery gift boxes and we include some information on the maker for you.
    • Please read our Returns Policy before placing an order.

    Details

    • Parcels will require a signature on receipt.
    • For security reasons, parcels can only be sent to the billing address of the cardholder.

    Times

    • While we hold many of the items on this website in stock, some items will be especially handmade for you. You should therefore allow a maximum of 6 weeks for your order to be made and delivered. If you would like an item sooner, or have a specific deadline, please feel free to contact us and we will do our best to help.
    • Very occasionally, due to unforeseen circumstances, an item may take longer than six weeks to be delivered to you. If this is the case, we will notify you as soon as possible to see if you wish to proceed.
    • Parcels will require a signature on receipt.
    • For security reasons, parcels can only be sent to the billing address of the cardholder.
    • An automated email confirming receipt of your order will be sent to you once it has been processed.Once you have placed your order, we will endeavour to contact you within a few days with an estimated delivery time. Once your order has been dispatched, we will notify you again by email.
    • For delivery within the UK, please notify us if you have not received your order within 48hrs of receiving our ‘Confirmation of Dispatch’ email.
    • International deliveries may be handled by a number of different postal services on their way to you. As a result, delays are possible. Packages can also be delayed in customs.

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